(Featuring Josephine Wanjiru, Operations Manager, Kenya)
As one of East Africa’s respected security providers, SGA Security has built its reputation on reliability, precision, and responsiveness. But behind the scenes, manual scheduling and reporting were creating inefficiencies that limited visibility and slowed decisions.
When the EasyRoster team approached SGA, they saw an opportunity to showcase not only how well technology could improve operations, but also how strong client partnerships drive success.
“This isn’t just about software,” says Josephine Wanjiru, Operations Manager at SGA. “It’s about collaboration — working together to highlight real efficiency and the human stories behind it.”
The Challenges SGA Security Faced
SGA’s teams managed multiple sites across the region, with varying client requirements and staffing patterns. Manual tracking made it difficult to ensure consistent scheduling and payroll accuracy.
The Solution
EasyRoster introduced a structured, automated scheduling approach that would allow SGA to plan shifts, manage attendance, and maintain accurate payroll data across divisions. The system’s ability to adapt to complex operations meant SGA could scale without losing visibility.
“We were looking for a tool that could make rostering easier and more reliable,” says Josephine. “EasyRoster’s focus on simplicity and accuracy aligns perfectly with how we want to serve our clients.”
Partnership and Progress
SGA valued the collaborative rollout process — from sharing guiding questions and internal feedback to co-designing a case study video that reflects both brands authentically.
“Authenticity matters,” Josephine notes. “EasyRoster gave us space to tell our story in our own voice. That’s partnership.”
Results and Outlook
While still expanding EasyRoster’s use, SGA already anticipates measurable gains in operational consistency, improved scheduling transparency, and stronger client reporting.
As the company explores EasyRoster’s Cloud and Mobile capabilities, they see technology as a key driver of their next phase of growth.
EasyRoster — empowering SGA Security to lead with innovation and integrity.
